If you have not received an order confirmation or delivery email following your online purchase, firstly check the registered email address on your customer account.

If the email address entered is correct, please also check your junk mail or spam as sometimes confirmation emails can wrongly end up here.

If you still have not received confirmation, we invite you to contact our customer service team via phone, Facebook private message or Twitter private message, providing the email address used to place the order and the name used on the order. We advise you not to post this information publicly on our social channels and only via private message.

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