When you make a payment by debit or credit card, a check is made for security reasons. Several reasons may explain your payment being declined. We advise you to contact your bank directly for more information about the terms and conditions of online shopping.

In addition, our site is secure with 3D SECURE technology. Your bank may send you an SMS code to enter during the bank transaction to verify that you are the card holder. If you do not receive it, please contact your bank directly.

Call us on 0808 234 2172 and select 2 to get in touch with our sales department. Advisers will be able directly assist you with any queries.

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