When you make a payment by debit or credit card, a check is made for security reasons. There can be a number of reasons why your payment may be declined. We advise you to contact your bank directly for more information about the terms and conditions of online shopping.

Our site is secured using 3D SECURE technology. Your bank may send you an SMS code to enter during the payment transaction to verify that you are indeed the card holder. If you do not receive it, please contact your bank directly.

Call us on 0808 234 21 72 and select 2 to speak with our sales department. Our team can help with any queries.

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