The return period is extended up to the 31st of January 2021 for all orders placed between the 7th of October and 30th of November 2020.
As an individual you have a cooling-off period of 14 clear days from the date of delivery to return any part of your order placed online. This does not apply to B2B customers.
Should this time expire on a Saturday, Sunday or a bank holiday, it will be extended to the following working day. This cooling-off period allows you to return the product at no expense.
Please note that the date of the return request will attest your cooling-off period.