Should you discover a defect on your item during the commercial guarantee, you can file a claim using your customer account. The date on the form will attest your commercial guarantee period.

How can you inform customer service?

1. Click on "My account" to access your order details

2. Select the article in question and choose the reason for your query. Fill in the customer service contact form.

3. Our customer service team will contact you as soon as possible to offer you a solution.

If you do not have a customer account or if you have placed an order in a Debenhams store and it is not linked to your account, please contact customer service.


Do not forget to attach pictures of the defective article. This will help our quality team to examine your complaint.

Did this answer your question?