Collections are made by DHL directly from the front door of your apartment building or from the front gate of your house. The item to be collected must be disassembled and packaged.

You will receive a prepaid label to attach to your parcel, after you have made your return request. If you have not received the email, check your spam!

You will be contacted by phone to confirm the collection day, between Monday and Friday and from 9 am to 6 pm.

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