Looking for information or have a problem with your order ?
Send your request to the customer service using the appropriate form. The date of the form will attest your claim period.
Our customer care team will aim to get back to you as soon as possible. For further information, please consult our FAQs.
Do you have a query about a product?
Do you have a query about a delivery?
- If you want to change your delivery address, head here.
- If your order is incomplete, head here.
- If your package has been returned to the sender, head here.
Do you have a question about the protection of your personal data?
Do you have a request about a refund?
Do you have a request about a voucher?
- If you can not use your voucher, head here.
- If you have not received your voucher, head here.
- If you have lost your voucher, head here.
Looking to place an order?
Our sales department can be reached by phone from Monday to Friday between 9am and 6pm.
Call us 0808 234 21 72 and select '2' to speak with one of our advisors. They will help you with your query.
Do you want to contact our after sales service?
If you have a question regarding an order you’ve already placed, our after sales service can be reached by phone from Monday to Friday between from 8am and 5pm. Call 0808 234 21 72 to speak with one of our advisors.