The Covid-19 health crisis has greatly disrupted business and transport and has impacted some of our services.

Since the lockdown, lots of you have tried to contact us to find out more about your order status and due to this high number of enquiries, response times to your questions have been significantly longer than usual. Likewise, wait times on the phone are unfortunately longer than normal.

Do not hesitate to contact us using the forms available on your customer account. The date of the form will attest your claim period.

We apologise sincerely for this situation and are aware of the inconvenience caused. More than 150 call centre agents are doing their upmost to provide you with an answer as soon as possible.

Please take a look at our FAQs and the status of your order in My Account to help find the answer to your questions.

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