Do not panic! There are some possible reasons why...
- The voucher can only be used on the UK website (excluding mobile version).
- Following an unsuccessful order on the website, the voucher is deactivated for 2 hours for security. It is not possible to pay for an order with the voucher during this time. Return in 2 hours to complete your order!
- On the website, you can not use more than 5 vouchers for the same order and/or for an amount exceeding £ 3,000. Furthermore, a gift voucher can not be combined with a credit note.
- If the gift voucher balance does not cover the total amount of the order, the payment of the difference by debit or credit card can not be less than £1.
If, despite all these checks, you still can not use your voucher, send a request to Customer Service by clicking here.